This web page indicates when and how we use the personal information that you or others provide to us via the website (the “Website”).


Secure Arhon is a platform offering a hotel reservation service with secure payment. The entire service is accessible from the websites of each hotelier partner of Arhon Concept AG.

We are Arhon Concept AG, a company registered in Switzerland under number CH-493.917.313

Our address is c/o Balfina AG – Lange Gasse 90 – 4052 Basel -SWITZERLAND

If you have any questions about this privacy policy, including any request to exercise your legal rights, please contact us in writing at or c/o Balfina AG – Lange Gasse 90 – 4052 Basel -SWITZERLAND.


2.1. When you make a reservation on the website :

When you make a reservation on the website, we use your personal data to complete the reservation and, when you have an account with us, to update your account. The data we collect from you are: your name, surname, civility, postal address, e-mail address, telephone number, the reason for your trip as well as the surname, first name, civility, ‘postal address, e-mail address, email and telephone number of any person with whom you will travel (your ” accompanying “).

By providing us with personal information about the accompanying persons, you confirm that you have previously agreed to provide this information and for us to process it in accordance with this privacy policy.

To ensure that the hosting provider concerned can complete the booking in accordance with the hosting agreement, we will share your personal information and the personal information of your companions with the hosting provider with whom you made the booking.

We must treat your personal information in this way to ensure that the hosting provider is able to fulfill its obligations under the hosting agreement.


2.2. When you call us, we write (by email or mail) or use our chat service on our website:

When you contact us (by telephone, e-mail, mail or via our chat service) with general or specific requests, we may also manage your personal information (your name, contact information and other information you provide us) so to bring you the customer service you asked us. This can be when you ask us to provide more information about accommodation (including information) or a reservation, or to explain how our service works.

When your request relates to hosting (including information), the hosting provider or a specific booking, we may share your personal information with the hosting provider concerned.

We rely on your consent to process your personal information in this way. If you do not provide us with the personal information we request for customer service purposes, we may not be able to fully answer your questions.


2.3. When you have expressed an interest in the service:

This section applies if you have chosen to receive marketing communications from us or if you have already expressed an interest in the Service and have not disabled it.

We will treat your personal information (such as your name, email address, postal address and phone number) to provide you with marketing communications that conform to the preferences you have given us.

When we send you marketing emails because you have chosen to receive them, we rely on your consent to contact you for marketing purposes.

If you have not registered and are sending marketing e-mails to us, we do so because of our legitimate interest in promoting the success of the Service.

Each email we send you for marketing purposes will also contain instructions on how to unsubscribe from receiving them.

You are not obliged to provide us with your personal data for marketing purposes.

You can tell us that you do not want your personal information to be treated in this way at any time by contacting us at or, where appropriate, following the unsubscribe link indicated in each marketing communication you receive from us.


2.4. To improve the website:

We will also use your personal information to provide you with a more efficient user experience (for example, by showing temporary accommodations that we think may be of interest to you).

Our use of your information in this way means that your experience of our site will be more suitable for you, and that the temporary hosting that you see on our site may differ from someone accessing the same site with a different history or habits different navigation.

We also share your aggregated and anonymous data with third-party analytics providers and search engines that help us improve and optimize our site.

We will also use your personal data for the purpose of securing and administering our website and for internal business purposes, including assistance, data analysis, testing, research, statistics and surveys.

We treat your data for this reason because we have a legitimate interest in providing you with the best possible experience and ensuring the security of our website.

You can prevent us from using your personal information in this way by using the “do not track” feature in your Internet browser. If you enable feature tracking, our site may be less suited to your needs and preferences.


2.5. If our business is sold:

We will transfer your personal information to a third party:

• If we sell or buy a business or assets, we will provide your personal information to the seller or buyer (but only to the extent that we need it, and always in compliance with data protection legislation); or

• if Arhon Concept AG or the majority of its assets are acquired by someone else, in which case the personal information held by Arhon Concept AG will be transferred to the buyer.

We treat your personal information for this purpose because we have a legitimate interest in our business continuing to operate. If you object to the use of your personal information in this manner, the seller or the relevant purchaser of our company may not be able to provide you with services.

In certain circumstances, we may also need to share your personal information if we are obliged to disclose or share it to comply with a legal obligation.



3.1. Information we collect about you:

When you visit our site, we automatically collect the following information:

technical information, including the IP address used to connect your computer to the intranet, your login information, browser type and version, time zone, plug-in types and versions, screen resolution, the operating system and the platform; and information about your visit, including complete resource locators, clickstream to, from and to our site (including date and time), page response times, download errors, length of time visits to certain pages (scrolling, clicks and mouse-overs) and methods used to navigate far from the page.

Information we receive from other sources: We also work closely with third-party ad networks, analytics providers, web hosts, and search information providers from which we may also receive anonymous aggregated general information about your information subject.


Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. By continuing to browse the site, you agree to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or on your computer’s hard drive. We use and store nonessential cookies on your computer’s browser or hard drive if you consent.

We use the following cookies:

Goal of the cookie

• “arhonbooking_session” and “XSRF-TOKEN”: For guests making or managing a reservation. It ensures (and only you) to return to the reservation you started to complete it.

• “Currency conversions.”: If the hosting owner accepts multiple currencies, and you have selected a currency other than their default value, this cookie avoids redefining the currency each time the page changes.

Cookies defined by third-party services

You will probably see cookies from the following companies:

Service cookie prefix

• “Google Analytics _ga”: Popular website analytics platform

• “__cfduid”: JS file hosting platform.

• “Hotjar divers”: Anonymous screen record of the user routes. Useful to see if you are stuck using certain parts of our site.

Please note that third parties (including, for example, ad networks and external service providers such as web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical / performance cookies or to target cookies.

You can block cookies by setting your browser to refuse all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or part of our site.

Except for essential cookies, all cookies expire after 2 years.


We and our servers are based in Switzerland, so your personal information is stored in Switzerland.

We may, from time to time, need to transfer your personal data to third parties outside the European Economic Area (EEA) in order to improve our functionality, in which case the processing of your personal information involves a transfer of data in outside the EEA.

Whenever we transfer your personal information outside the EEA, we make sure that it is protected by ensuring that at least one of the following backups is in place:

• transferring your personal information to a country that has been deemed to provide an adequate level of protection by the European Commission;

• using specific contracts approved by the European Commission that give your personal information the same protection.

When we use US-based providers, we may transfer data to them if they are part of Privacy Shield, which requires them to provide similar protection to the personal data shared between Europe and the United States.

To keep this privacy policy as short and easy to understand as possible, we have not specified the circumstances under which each of these safeguards is used.

You can contact us at for more details on how we protect the specific transfer of your data.

All information you provide to us is stored on our secure servers or those of our third-party data storage providers.

How long do we keep your data?

We will only keep your personal information as long as necessary to fulfill the purposes for which we collected it, including to meet legal or accounting requirements.

To determine the appropriate retention period for the personal information we hold, we take into account the amount, nature and sensitivity of personal data, the risk of unauthorized use or disclosure of your personal data, the reasons for which we process your personal data.


You have the right to object to the processing of your personal information when:

– We treat your personal information based on our legitimate interests (as described in the “How do you use my data” section above).

– If you object to the processing of your personal data, we will stop unless we justify the continued use of your personal information; or for marketing purposes.

– If you oppose the processing of your personal data on this basis, we will stop.


You have different rights under the data protection laws, which you can exercise by contacting us. The easiest way to do this is to send an email to

Permission to access

You have the right to receive confirmation that your personal information is processed by Arhon Concept AG, as well as various other information relating to the use of your personal information.

You also have the right to access your personal information that we process.

Right to rectification

You have the right to ask us to correct any inaccurate personal information we hold about you. You also have the right to have incomplete personal information that we hold about you by providing us with an additional statement.

Right to restriction

You may restrict the processing of your personal information when:

• you believe that we hold inaccurate personal information about you;

• Our processing of your personal information violates the law, but you do not want us to delete it;

• We no longer need to process your personal information, but you want us to keep it for legal reasons;
• We treat your personal information because we have a legitimate interest (as described in the “How We Use Your Data” section above), and we are objecting to this use of your personal information. When you exercise your right to prevent us from using your personal information, we will only process your personal information.

When you agree, except for storage reasons and to handle legal claims.

Right to data portability

You have the right to receive your personal information in a structured and readable format and to send it to another organization controlling your personal information.

This right applies only to your personal information that we process because you have consented to us using it or because there is a contract between us.

Right of cancellation

You have the right to ask us to delete your personal information that we process under the following circumstances:

• where we no longer need to use your personal information for the reasons we told you we collected it;

• where we needed your consent to use your personal information, you have withdrawn your consent and there is no other legal way to continue to use your personal information.

• when we needed your consent to use your personal information, you withdrew your consent and there is no other legal way to continue to use your personal information; • when you object to the use of your personal information and we have no compelling reason to continue to handle it;

• if our processing of your personal information has violated the law;

• and when we must erase your personal information to comply with a law to which we are subject.

Right to complain

You have the right to lodge a complaint with the Office of the Information Commissioner, the supervisory authority for data protection issues in Switzerland.


Our website may, from time to time, contain links to and from the websites of our partner networks and affiliates.

If you follow a link to one of these websites, please note that you have left our website and that these websites have their own privacy policies.

We do not accept any responsibility for these policies or third party websites. Please check their policies before submitting personal information to these sites.


Any changes we make to our privacy policy in the future will be posted on this page and, if applicable, will be notified to you by email or mail.

Check back frequently for updates or changes to our privacy policy.

How can I contact you about your privacy policy?

Questions, comments and requests regarding this privacy policy are welcome and should be addressed to

This privacy policy was last updated on August 12, 2020.

1 . Presentation of the site.

Under Article 6 of Law No. 2004-575 of 21 June 2004 on confidence in the digital economy, it is clear to users of the site the identity of the various stakeholders as part of its implementation and monitoring:


Headquarters: c/o Balfina AG – Lange Gasse 90 – 4052 Basel -SWITZERLAND

b + 41 61 222 21 59



Responsible: Mrs. DOKHANE Nora

Host: OVH
Hauptsitz : 2 rue Kellermann – 59100 Roubaix (Frankreich)
RCS Lille Métropole 424 761 419
APE Kode 6202A



2. General conditions of use of the site and services offered.

The use of the site implies full acceptance of the terms and conditions described below. These conditions of use may be modified or supplemented at any time, users of the site are invited to consult them regularly.

This site is normally accessible to users at any time. An interruption due to technical maintenance may however be decided by ARHON CONCEPT AG, which will then endeavor to communicate to users before the dates and times of the intervention.

The website is updated regularly. In the same way, the legal mentions can be modified at any time: they impose nevertheless on the user who is invited to refer to it as often as possible in order to take note of it.


3. Description of the services provided.

The purpose of the website is to provide information about all the activities of the company.

ARHON CONCEPT AG strives to provide as accurate information as possible on the website. However, he can not be held responsible for omissions, inaccuracies and deficiencies in the update, whether by him or the third party partners who provide this information.

All the information indicated on the site are given as an indication, and are likely to evolve. In addition, the information on the site is not exhaustive. They are given subject to modifications having been made since they went on line.


4. Contractual limitations on the technical data.

The site uses JavaScript technology. The website can not be held responsible for material damage related to the use of the site. In addition, the user of the site agrees to access the site using recent equipment, not containing any viruses and with a browser of last generation up-to-date


5. Intellectual property and counterfeits.

ARHON CONCEPT AG owns the intellectual property rights or holds the rights to use all the elements available on the site, including text, images, graphics, logos, icons, sounds, software.

Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or process used, is prohibited without the prior written permission of: ARHON CONCEPT AG.

Any unauthorized use of the site or any of the elements it contains will be considered as constituting an infringement and prosecuted in accordance with the provisions of Articles L.335-2 and following of the Code of Intellectual Property.


6. Limitations of liability.

ARHON CONCEPT AG can not be held liable for direct or indirect damage to the user’s equipment when accessing the site, and resulting from the use of non-genuine hardware. not meeting the specifications in point 4, either the appearance of a bug or an incompatibility.

ARHON CONCEPT AG can not also be held liable for consequential damages (such as for example a loss of market or loss of opportunity) resulting from the use of the site

Interactive spaces (possibility to ask questions in the contact area) are available to users. ARHON CONCEPT AG reserves the right to remove, without prior notice, any content posted in this space that would violate the applicable law in Switzerland, in particular the provisions on data protection. Where applicable, ARHON CONCEPT AG also reserves the right to question the user’s civil and / or criminal liability, particularly in the event of a racist, abusive, defamatory or pornographic message, regardless of the medium used. (text, photography …).


7. Management of personal data.

In Switzerland, personal data is protected in particular by the law n ° 78-87 of January 6th, 1978, the law n ° 2004-801 of August 6th, 2004, the article L. 226-13 of the Penal Code and the European Directive of the October 24, 1995.

On the occasion of the use of the site, can be collected: the URL of the links through which the user accessed the site, the user’s access provider, the user’s Internet Protocol (IP) address.

In any case ARHON CONCEPT AG only collects personal information about the user for the needs of certain services offered by the site The user provides this information with full knowledge of the facts, in particular when he proceeds to input them himself. It is then specified to the user of the site the obligation or not to provide this information.

In accordance with the provisions of Article 38 et seq. Of Law 78-17 of 6 January 1978 relating to data, files and freedoms, all users have a right of access, rectification and opposition to personal data. concerning him, by making his written and signed request, accompanied by a copy of the identity document with signature of the holder of the document, specifying the address to which the answer must be sent.

No personal information of the user of the website is published without the knowledge of the user, exchanged, transferred, assigned or sold on any support to third parties. Only the assumption of redemption ARHON CONCEPT AG and rights allow the transmission of such information to the prospective purchaser who would in turn be given the same obligation to store and modify data with respect to the user of the website

The databases are protected by the provisions of the Act of 1 July 1998 transposing Directive 96/9 of 11 March 1996 on the legal protection of databases.

8. Hypertext links and cookies.

The website contains a number of hypertext links to other sites, set up with the authorization of ARHON CONCEPT AG. However, ARHON CONCEPT AG does not have the possibility to check the contents of the sites thus visited, and will therefore assume no liability for this fact.

Browsing the site may cause the installation of cookie (s) on the user’s computer. A cookie is a small file, which does not allow the identification of the user, but which records information relating to the navigation of a computer on a site. The data thus obtained are intended to facilitate subsequent navigation on the site, and are also intended to allow various measures of attendance.

The refusal to install a cookie may make it impossible to access certain services. The user can however configure his computer as follows, to refuse the installation of cookies: In Internet Explorer: tool tab (pictogram in the form of a cog in the upper right corner) / internet options. Click Privacy and choose Block all cookies. Validate on Ok.

In Firefox: at the top of the browser window, click the Firefox button, then go to the Options tab. Click on the Privacy tab. Set the retention rules to: use custom settings for history. Finally uncheck it to disable cookies.

Under Safari: Click on the top right of the browser on the menu pictogram (symbolized by a cog). Select Settings. Click Show Advanced Settings. In the “Privacy” section, click Content Settings. In the “Cookies” section, you can block cookies.

Under Chrome: Click at the top right of the browser on the menu icon (symbolized by three horizontal lines). Select Settings. Click Show Advanced Settings. In the “Privacy” section, click Preferences. In the “Privacy” tab, you can block cookies.


9. Applicable law and attribution of jurisdiction.

Any dispute in connection with the use of the site is subject to Swiss law.

In accordance with Article R 631-3 of the Consumer Code, the consumer may seize, in addition to one of the jurisdictions territorially competent under the Code of Civil Procedure, the jurisdiction of the place where he / she lived at the time of the conclusion of the contract or the occurrence of the harmful event.


10. Lexicon.

User: Internet user connecting, using the aforementioned site.

Personal information: “information that allows, in any form whatsoever, directly or indirectly, the identification of natural persons to whom they apply” (Article 4 of Law No. 78-17 of 6 January 1978).

1 – Definitions and interpretations

a) In the statement of these terms and conditions, the following terms shall have the meanings set out below:

“We”, “us”, “our” “Company” and “” mean or refer to ARHON CONCEPT AG, a company registered in Basel under number CHE-493.917.313 and whose registered office is at the following address: c/o Balfina AG – Lange Gasse 90 – 4052 Basel -SWITZERLAND.

“Hotelier” or “supplier” means a hotel or agent representing a hotel or several hotels supplying; and

“You”, “your”, “your” means or refers to the person opening an account with us and / or making a reservation through us using our website or by contacting our call center.

b) In the statement of these terms and conditions (except where the context otherwise provides):

– Clause headings appear in this text for the sake of convenience and in no way   affect the interpretation of this Agreement;

– The use of the singular includes the plural and vice versa; and

– The use of a genre includes other genres.

c) Your use of our website and any bookings that you make through us as the booking center are subject to the following terms and conditions that we may change at our sole discretion and at any time. You agree to be bound by the terms and conditions that are in effect at the time your booking is made.


2 – General terms and conditions

a) The information, software, products and services that are published on this website may contain inaccuracies or typographical errors, and ARHON CONCEPT AG and its suppliers will not be responsible for any such inaccuracies relating to, among other things, the elements following:

– the photos of the hotel;

– the property of the hotel;

– product descriptions; or

– lists of hotel facilities and facilities published on the website.

b) The hotel ratings published on the website are provided for information purposes only and therefore ARHON CONCEPT AG can not guarantee the accuracy of the ratings and they may change from time to time. If you rely on these rankings, you do so at your own risk.

c) ARHON CONCEPT AG may make improvements and / or changes to its website at any time. ARHON CONCEPT AG and its suppliers make no warranties regarding the suitability of the information, software, products and services contained on this website for any purpose, and the inclusion or offer of sales of products and services on this website. Website does not constitute a promotion or recommendation of the products and services in question from ARHON CONCEPT AG and its suppliers. All information and all software, products and services are provided “as is” and without warranty of any kind. ARHON CONCEPT AG and its suppliers disclaim all warranties and conditions with respect to such information, software, products and services, including all implied warranties and conditions of sale, to the fullest extent permitted by law.

d) The suppliers of ARHON CONCEPT AG are independent contractors and not agents or employees of ARHON CONCEPT AG. ARHON CONCEPT AG is not liable for any acts, errors, omissions, warranties, breaches or negligence, or for any loss, damage, bodily injury, death, property damage or other damages that would arise as a result of any act or omission of a supplier.

e) ARHON CONCEPT AG and its suppliers have no responsibility and will not make any refund in case of delay, cancellation, overbooking, strike, force majeure (see clause 11. a) below) or other causes beyond their control.

f) By offering hotel bookings in foreign countries, ARHON CONCEPT AG does not guarantee that travel to these destinations is safe. As a result, ARHON CONCEPT AG can not be held responsible for any loss or damage that you may incur when traveling to such destinations.

We strongly advise you to check, for any country you wish to visit, the travel warnings issued by your government and to take the necessary precautions.

ARHON CONCEPT AG can not be held responsible for any damage caused by a passport, visa or any other document necessary for your stay. We recommend that you consult the embassies, consulates and / or visa departments of your country of origin. It is your responsibility to obtain all the necessary documents for your trip.

g) The tax charge applied to hotel transactions of ARHON CONCEPT AG is a recovery of all the applicable tax charges on these transactions (in particular but not exclusively sales and residence taxes, taxes on the rooms of hotel, excise duty) that ARHON CONCEPT AG pays to its suppliers for your travel arrangements. The tax and the applicable rate can vary considerably depending on the destination. The tax costs paid by ARHON CONCEPT AG to the supplier may differ from the tax recovery charge according to the rates, and from the taxation in force at the time of actual use of the hotel by the customer, and ARHON CONCEPT AG is not required to report to you or to reimburse you for differences that may arise in this regard.

h) The accuracy of exchange rates published on our site is neither verified nor guaranteed by ARHON CONCEPT AG and these rates are provided for information purposes only. These rates are not updated daily and actual rates may vary.

i) ARHON CONCEPT AG debits your credit card, debit card or Paypal account (if applicable) in the currency indicated on the page dedicated to the payment and does not bear the costs of the exchange commissions invoiced by your bank. To avoid any misunderstanding, it is stated that ARHON CONCEPT AG will not refund such commissions to your credit card, your debit card or your Paypal account.

j) The information, software, products and services published on this site may contain inaccuracies or errors, including price errors. In particular, ARHON CONCEPT AG and the affiliates of ARHON CONCEPT AG do not guarantee the accuracy and accept no liability for errors or inaccuracies in the information and description of the hotel and other travel products and services presented on this site (including, but not limited to, price, photos, list of hotel amenities, general product descriptions, etc). In addition, ARHON CONCEPT AG expressly reserves the right to correct price errors on our website and / or on-demand or confirmed bookings made with an incorrect price. In such a case, if available, we offer you the possibility to keep your booking at the correct price or we will cancel your reservation without penalty. It is the responsibility of the hotel chain and / or individual property to ensure that the photos displayed correspond to reality. ARHON CONCEPT AG is in no way responsible for any inaccuracies concerning the photographs.

k) We reserve the right not to accept customers or bookings (or, in exceptional cases, to cancel confirmed bookings), at our discretion and for one reason or another (legal) without having to justify us refusal. Some of the classic reasons for rejection of a customer or reservation include, but are not limited to: the hotel’s inquiry, violation of the Terms of Use, trade and economic sanctions, Embargoes, legal restrictions, suspicion of fraud or theft, suspected criminal activity, suspicious reservations, misleading or incorrect information being submitted by the customer, credit card problems, misbehavior, threats , insults, refusal to provide information, practical obstacles, communication problems, obvious errors (see below), past, blacklisting of states or international organizations (States United States, EU, UN …) etc. In case of rejection or cancellation of a reservation by ARHON CONCEPT AG and payment has already been made, you will receive a refund of the total amount of the reservation. We also reserve the right to exclude users (“blacklist”) from the Site, either permanently or temporarily, at our discretion. Such a blacklisted user must not attempt to use the Site under any other name or through any other user. In rare cases, we may also be required to cancel or reject a reservation because of “obvious errors” regardless of the origin of these errors. For the sake of clarity, a manifest error is an error on the Site (eg price) that a reasonable person would not consider normal. The amount invoiced will be refunded free of charge in such case. The cancellation or rejection of a reservation for this reason is at the sole discretion of ARHON CONCEPT AG.


3 – Booking conditions

a) Your reservation will be confirmed and final only after the receipt of your payment and after we have sent you the confirmation by e-mail with your voucher. The reservation will be considered as confirmed on the date and time when ARHON CONCEPT AG sends you its confirmation. However, in the event of a reservation request, our customer service team will process your request, and your reservation will only be confirmed upon receipt of a confirmation and an exchange voucher sent by e-mail by our customer service department.

b) ARHON CONCEPT AG can not be held responsible for any errors in the data you provide to us on our website (including but not limited to errors in e-mail address, phone number, travel dates and destination).


4 – Payment of reservations

a) Thanks to the payment provider we use, ARHON CONCEPT AG accepts different payment methods: Amex, Visa, Mastercard, debit or credit card.

b) If you have opted for a non-cancellable or cancellable price payable immediately, you must pay the total amount of the reservation without the tourism taxes. ARHON CONCEPT AG will debit your credit card for the total amount due at the time of booking and confirmation, the tourist tax being linked to your presence at the hotel you will pay this fee the day of your arrival at the hotel. You must pay the booking in full. ARHON CONCEPT AG will debit your credit card the full amount due at the time of booking and confirmation.

In some cases your booking may be confirmed without immediate payment. Your bank details are then registered by the payment provider to allow the provider to trigger a payment later if necessary, especially when you arrive or leave the hotel or in case of no-show *. Make sure your payment method is valid and that your account is sufficiently provisioned at the date of payment. If your credit card can not be charged for any reason, you can pay the remaining balance using another card, or opt for a different method of payment. If payment is not authorized on time, the reservation will be canceled.

You authorize ARHON CONCEPT AG to make bookings up to the total amount of bookings and to debit your account accordingly. You agree that ARHON CONCEPT AG’s payment service providers will store your payment details securely, and that ARHON CONCEPT AG will then use them for subsequent payments or refunds related to your booking. By submitting your reservation request, you authorize ARHON CONCEPT AG to organize the hotel reservations on your behalf, as well as to make the payment with the hotel providers.

When making payments online via ARHON CONCEPT AG, you will not pay for the room or service indicated on the ARHON CONCEPT AG voucher directly with the hotel. Only bookings with payment at the hotel will allow you to pay your reservation once you arrive at the hotel. These two payment options are clearly indicated during the booking process.

c) ARHON CONCEPT AG reserves the right to delegate all or part of the management of electronic payment data collection (Visa, Mastercard) to its subsidiaries or any other third-party payment service provider.

d) If the hotel you have chosen is not available and we provide you with a replacement option, your credit card will only be charged if you accept the new hotel or rate. If you do not accept the replacement option, your account will not be charged by ARHON CONCEPT AG.

e) Depending on the method of payment, ARHON CONCEPT AG may apply a fee (hereinafter referred to as the “payment fee”). ARHON CONCEPT AG does not charge a fee for payment by VISA or MasterCard issued in Europe.

f) ARHON CONCEPT AG reserves the right to use payment service providers located outside your area of ​​residence. ARHON CONCEPT AG informs you that your bank is therefore likely to treat the transaction as international and may therefore charge additional processing fees.

All payment charges applied by the issuing bank, including those applied in the event of an international transaction, may be reimbursed by ARHON CONCEPT AG only in the following circumstances:

– The “reservation of a hotel located in the area of ​​residence” is defined according to the following two cumulative criteria:

– The reservation has been settled in the currency of your country of residence AND

– The hotel you have booked is located in your country of residence.

As part of your “hotel reservation located in the area of ​​residence,” ARHON CONCEPT AG undertakes, upon express request and on presentation of the necessary supporting documents (in particular but not exclusively: the copy of your passport, your permit of stay and international transaction receipt) to make the following refunds:

– For Switzerland, there is no particular deadline to apply for the reimbursement of expenses related to international banking transactions taken by your bank

– For all other countries, the refund is limited to the payment fees initially applied and must be requested within 90 days from the date of booking.

g) ARHON CONCEPT AG acts as a service intermediary. Only the supplier is authorized to draw up an invoice with VAT.


5 – Room categories published on our website

The following room descriptions and other descriptions on the ARHON CONCEPT AG website will have the following meanings:

• Room for one person:

A bed of one person. Room designed for one person.

• Double room with twin beds:

Two single beds. Room designed for two people.

• Double room: A bed of two people.

Room designed for two people.

• Room for three people:

Twin beds or bed for two people plus an extra bed, or two beds for two people.

Most hotels do not have a large bed for each occupant in their rooms for three people.

• Twin room or double room for single occupancy:

Two single beds or one double bed in the same room that will be occupied by one person.

• Room for four people:

Twin beds or bed for two people plus extra beds, or two double beds.

Most hotels do not have a large bed for each occupant of their rooms for four people. • Room with twin beds or one double bed plus one cot:

Bedroom with twin beds or a double bed plus a cot for a child aged 2 to 12 years old. • Cradle: Suitable for a child under two years old


6 – Supplements and equipment

a) You must pay directly to the hotel and always before your departure from it for all the extras incurred (such as incidental charges, meals, meal supplements, minibar, dry cleaning and laundry).

b) Outdoor pools are usually only open during the summer period. Access to an outdoor pool or other hotel facility is subject to the hotel’s own terms and conditions. To avoid any misunderstanding, it is stated that ARHON CONCEPT AG can not under any circumstances be held responsible when you do not have access, for any reason, to a hotel facility (whether or not it is mentioned on the website of ARHON CONCEPT AG) when you stay at this hotel.

c)  Some hotels, some suppliers and some properties reserve the right to ask for a deposit upon check-in. This down payment is at the initiative of the hotel / provider / property regardless of ARHON CONCEPT AG and is therefore not included in the final price paid on our website when booking.


7 – Cancellation Policy – No Show – Amendments

a) When you fill out the online booking form, the rules applied by the hotel regarding cancellation of the reservation are displayed. These rules vary from hotel to hotel and depend directly on your arrival date; you must read carefully each of them. Some bookings are non-refundable under any circumstances and can not be canceled after booking. Please read the specific cancellation policies provided by each hotel and published on the website as well as e-mails sent to you regarding your booking.

b) ARHON CONCEPT AG makes no refund in case of late check-in, early check-out or no-show at the hotel.

c) You may make changes to your booking if it is not subject to a no-refund rule under the terms and conditions of the hotel and / or the ARHON CONCEPT AG website. Any modification applied to a “refundable” booking will be subject to an administration fee indicated at the time of booking. Please note that in some cases you may be charged for cancellation fees in accordance with the hotel’s cancellation policy, if the change is made after a certain date or falls under an exception.

d) In order to change the dates of your booking, please log in to your ARHON CONCEPT AG account and use the “Change my dates” form. For any other type of modification, please use the “Send a message” form. Our customer service will come back to you with a detailed answer within 24 hours. Unmodified bookings through ARHON CONCEPT AG will be subject to charges equal to the total booking time.

e) If a confirmed reservation becomes unavailable before the date of your arrival at the hotel, ARHON CONCEPT AG will offer you a full refund. When we are notified in advance, we will contact you by email. However, if on arrival at the hotel where you made your original reservation, the property is closed, overbooked or undergoing maintenance and can not provide you with the reserved room (s). (s) you agree that the hotelier is responsible for finding alternative accommodation of the same type and / or reimbursement and that ARHON CONCEPT AG will not be responsible for providing a refund or alternative accommodation.


8 – Refund

When a refund is legitimately due to you, ARHON CONCEPT AG will refund you by crediting your credit card, your debit card or your Paypal account of the amount due to you within 5 working days after the date of receipt of your email notifying us of the cancellation or modification of your reservation.


9 – Terms of use

a) By using this website, you agree, represent and warrant that:

– you use this website for strictly personal and non-commercial purposes and you acknowledge that the use of this website for any other purpose is prohibited;

– you will not collect or extract, and reproduce or publish on any other website or other online service any material published on this site, including any information relating to rates and availability of hotels, whether whether or not using a “spider” or other software called “screen scraping” or some system used to extract data;

– You will not use the Website to provide ARHON CONCEPT AG hotel bookings or information about rates and availability or other information to other persons or organizations other than for your personal use and non-commercial purposes; and

– You will not use this site for any purpose that is unlawful or prohibited by these terms and conditions.

b) You must be over 18 (or the age of majority in countries where it is higher) to book on ARHON CONCEPT AG. By giving your consent, you confirm that you are over 18 years old and that you have the right to use this website in accordance with its terms of use. ARHON CONCEPT AG does not refund any expenses incurred by minors.

c) The entire content of this website is the subject of copyright or other intellectual property rights belonging to ARHON CONCEPT AG or its suppliers and you are not authorized to use this content for any purpose. other than those expressly permitted by these terms and conditions.

d) ARHON CONCEPT AG will determine whether or not there has been a breach of these terms and conditions in your use of this website. If a violation of this protocol has been committed, ARHON CONCEPT AG may take the measures that it deems appropriate, including by prohibiting you from accessing this website, taking legal action against you and disclosing to the competent authorities the information that ARHON CONCEPT AG will deem relevant.

e) If you do not agree to these terms and conditions, you should not use this website.


10 – Compensation

You agree to indemnify and hold harmless ARHON CONCEPT AG, its suppliers and all officers, directors, employees and agents from all claims, claims, causes of actions, losses and any other damages, fines, penalties or any other costs and expenses that would result from any action brought by any third party against ARHON CONCEPT AG as a result of your use of this website or your failure to comply with these terms and conditions.


11 – Other general conditions

a) Force Majeure: ARHON CONCEPT AG can not be held responsible for any deficiency or delay in the fulfillment of its obligations according to these terms and conditions if this deficiency or delay is due to a situation of force majeure, a natural disaster , war, civil unrest, social conflict, Internet service cuts, acts of terrorism, floods, earthquakes, epidemics or other circumstances beyond our control.

b) Entire Agreement: These terms and conditions constitute the entire agreement between the parties regarding the services and products provided by ARHON CONCEPT AG and prevails over any previous agreement (written or verbal) on the same subject. No commitment, representation, guarantee or promise shall be deemed to have been made or implied in what has been said or written during the negotiations between us, except as expressly stated in these terms and conditions.

c) Applicable Law and Jurisdiction: This Agreement shall be governed by the laws of Switzerland and the courts of such territories shall have exclusive jurisdiction over all matters relating to the services and products provided by ARHON CONCEPT AG under these terms and conditions.

d) No joint venture: No joint venture, partnership or agency relationship of any kind is created as a result of your use of this website.

e) Severability: If any of the provisions contained in these terms and conditions are or become invalid, illegal or unenforceable, the remaining provisions will not be affected and will remain applicable.

All rights to this website and these terms and conditions (including intellectual property rights) are reserved exclusively by ARHON CONCEPT AG.